Wholesale Policy
This policy governs all wholesale orders placed with Velvet Warm. By placing an order, you agree to the terms below. Read them carefully before ordering.
Effective: March 1, 2026 · Last updated: March 17, 2026
Issued by XJYQZFJT, operating under the Velvet Warm trade name.
Scope
This policy applies to all wholesale orders placed through the Velvet Warm authorized partner program. Retail purchases made through velvet-warm.com are governed by the standard Terms and Conditions and Refund Policy. Wholesale pricing and the full product catalog are available to approved partners only.
Payment Structure
Payment terms depend on whether the items ordered are available in current inventory or require production.
Payment is accepted via bank transfer (T/T) or PayPal Business. Payment details are provided in your order confirmation.
In-Stock Orders
Items available in current inventory require full payment before shipment. No deposit option applies to in-stock orders. Estimated dispatch: 3 to 7 business days after payment confirmation.
Made-to-Order and Bulk Orders
Orders that are not in current inventory or that require dedicated production follow a two-stage payment structure:
- Orders under USD 2,000: 50% deposit required to begin production.
- Orders USD 2,000 and above: 30% deposit required (minimum deposit: USD 600).
- Production begins only after the deposit is received and confirmed.
- The remaining balance must be paid in full before goods are released for shipment.
Deposit and Cancellation Policy
Whether a deposit is refundable depends entirely on the production stage at the time the cancellation request is received. Contact us as early as possible if you need to cancel.
Point of no return: Velvet Warm will notify you by email when materials have been sourced for your order. Once that notification is sent, the deposit is non-refundable and the order cannot be cancelled.
| Stage | Status | Deposit Refund |
|---|---|---|
| Deposit received, materials not yet purchased | Pre-production | Full refund, minus 5% admin fee |
| Materials purchased, production not yet started | Materials committed | No refund |
| Production in progress | In production | No refund |
| Production complete, balance not yet paid | Ready to ship | No refund; full balance still due |
| Balance paid, goods dispatched | Shipped | See Section 6 (Post-Delivery Returns) |
Minimum Order Quantities
Minimum order quantities vary by product line and are not published publicly. Partners receive a complete catalog with MOQ details during the onboarding process after their application is approved. MOQ requirements may be adjusted based on order history and account standing.
Pricing Validity
Wholesale pricing quoted to a partner is valid for 30 days from the date of quotation. Velvet Warm reserves the right to adjust pricing with 14 days written notice. Price adjustments do not apply to orders already confirmed and in production. Currency fluctuations, material cost increases, or other factors may occasionally require pricing updates outside regular review cycles; partners will be notified promptly when this occurs.
Post-Delivery Returns
Once wholesale goods have been delivered, all sales are final except in the following cases:
Manufacturing defect
A confirmed flaw in materials or construction, present on arrival and not caused by handling, storage, or use.
Incorrect shipment
Wrong SKU, size, color, or quantity shipped compared to the confirmed order.
Claim procedure:
- Contact support@velvet-warm.com within 7 days of confirmed delivery.
- Provide your order number, an itemized list (SKU, size, color, quantity), clear photos, and delivery confirmation.
- Claims submitted after 7 days or without required documentation will not be accepted.
- Velvet Warm will respond within 3 business days with a resolution: replacement, credit, or partial refund.
Custom, private-label, and liquidation-approved inventory are non-returnable under all circumstances unless Velvet Warm shipped the wrong product.
Dispute Resolution
Any dispute arising from a wholesale order that cannot be resolved directly will be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC). Arbitration will be conducted in English. This is consistent with the governing law provisions in the Velvet Warm Terms and Conditions.
Policy Updates
Velvet Warm reserves the right to update these terms. Partners will be notified by email at least 14 days before material changes take effect. Continued ordering after the effective date of a change constitutes acceptance of the updated terms.
Wholesale Questions
For questions about payment, deposits, or order status, contact us at:
support@velvet-warm.comRelated Policies